I. GENERAL INFORMATION
Where am I anyway?

 

1. the Terms and Conditions, which you have in front of you, define the terms and conditions of the www.zibru.com store and the rights and obligations of our customers.

2. The sales entity of Altercore.co.uk is:

AZC sp. z o.o.
Address: NOWIEC 70/1 street
80-293 GDAŃSK
POMORSKIE
KRS: 0000510656
NIP: 9571073793
Regon: 222092303

3. The administrator of the personal data on the store's website is AZC Sp. z o.o., based in Gdansk, 70 Nowiec Street, 80-293 Gdansk.
4. correspondence address where the office is located (that is, this is where we receive and send packages!):
ALTERCORE.PL
Ul. Kościuszki 7/9
80-451 Gdańsk
E-mail: info@altercore.pl
Nr. Tel. : 885 292 999
It is not possible to visit us in person. However, if you have a compelling reason to come see us, please call or write and make a specific appointment.

 

II. PURCHASING

That is, what awaits you when you decide to purchase a product

 

1. The shoes we sell are original and in no way have ever been used! You are assured that you are getting a brand new piece.
2. The store accepts orders 24/7 (but employees are available Monday through Friday between 8:00 and 15:00, mind you!).
3. You can place an order only through the website www.altercore.pl. If you need any help with the order process – contact us! We will explain what and where to click.
4. Confirmation of your order is an email containing your order number. Didn’t come? Call us! Technology sometimes plays tricks, but we will rescue the situation.
5.Prices on the site include VAT.
6. You can shop with us in three currencies: PLN, EUR and USD.
7. We have not hidden any additional fees in the price of the product. If you order a product outside the European Union, prepare more cash, because customs fees (for orders, but also for returns, exchanges, complaints) are on your side.
8. Prices, like everyone else, can change over time. We reserve the right to defend their freedom in this regard. Of course, this does not apply to the prices shown in the order confirmation, which you will receive from us if you place an order and we confirm that there is no obstacle with its implementation.

 

III. ORDERING PROCESS

The product is already in your shopping cart? Find out what awaits you next

 

1. as a customer, you agree to provide true data when filling out the form. After all, you probably don’t want your product to go missing under unexplained circumstances?
2. It is mandatory to check the consents for data processing.
3. consent to receive the newsletter is voluntary. But are you sure you want to miss out on the next promotion?
4. at this stage you also have the opportunity to create an account. In this way you can save your data and only click on subsequent orders. We can always delete the account at your request, leaving no trace of it.

IV. SHIPPING AND DELIVERY

Okay, data filled in? Choose how you want to receive your product

1. we send parcels via GLS courier, FEDEX, DHL Poland or InPost parcel machines. For non-EU orders, we are served by DHL Express and FEDEX.
2. At the stage of selecting shipping, the price of shipping appears and is final.
3. if your order is over 200 PLN in Poland or 100 EUR in the European Union, you get the shipping for free! Maybe you should take this into account?
4. For non-EU orders, if you decide not to pick up the package, which will generate a damage on our side, especially the cost of returning the shipment, you will not be refunded a part of the transport cost paid by you, in the amount corresponding to the damage we will incur.
5. COD shipments are not subject to free delivery. In the case of withdrawal from the contract, i.e. a standard return (not to be confused with a complaint), we will not refund the shipping costs.
6. In exceptional cases, we may refuse to send a COD shipment.
7. We send parcels from Monday to Friday, unless you hit a public holiday. Then you have to wait a little longer.
8. From the moment of shipment to Our country, the courier has 48 hours to deliver your shoes. For orders outside of Poland, this time is slightly longer.
9. Shipments are delivered only on business days. If we send your package on Friday, unfortunately, the waiting time will be extended by the weekend.
10. pay attention to the phone number and e-mail address you provided. It is to him that the courier may call to arrange the details of delivery, so it is better that the data is correct!
11. all shipments are accompanied by a receipt or invoice and a return/exchange form. If you missed something – let us know! We will send everything by email.

V. PAYMENT

Time for the final deed

1. your options are as follows:
– Przelewy24 – payment gateway that allows the largest range of available payment options in Poland.

– PayPal – you can use this payment either as a PayPal user, or by choosing to pay by card or Przelewy24. Your payment in this case will also appear with us immediately.
– Traditional transfer – an option for the patient and meticulous. Requires payment to be made within 7 days of ordering and the order number in the title of the transfer. NOTE: This form of payment is not subject to automatic confirmation. Such an order will maintain the status “awaiting payment by bank transfer” until it changes to “shipped”. You will find the payment details at the very end of the terms and conditions.
– Cash on delivery – paying the courier when you pick up the shipment. Remember that this option is more expensive and free shipping does not apply!
– Stripe – Payment gateway which is intended for customers from outside Our Country. It allows local and card payments.

IV. PACKAGE

Well, what do you actually get?

1. the obvious thing is the shoes. What to do if they didn't come in the condition you expected will learn further in the RETURNS AND EXCHANGES section.
2. We will repeat ourselves, but it is worth emphasizing – in every order you will find your proof of purchase, whether it is an invoice or a receipt. However, if it is to be an invoice – inform us as soon as you place the order. Otherwise your chance will be lost!
3. This large white piece of paper with writing on it is the return and exchange form, which is your ace up your sleeve if something is wrong.
4. remember to check the product you received upon receipt! If something is wrong, immediately inform us. We will not ask excessive questions (only those really necessary) and we will take back the defective product from you. As far as the stock allows, we will replace it with a new one. However, if the shelves shine empty – we will refund the full value of your order.

VII. FORCE MAJEURE

That is, when something clearly wants us to fail

1. It happens that we are not able to fulfill your order. A factory, a supplier, transportation, technology, oversight… everything can get in our way!
2. But don’t worry – depending on the situation, we will offer you the following solutions:
– Extended waiting time: if you care about the product more than time, you can just wait.
– Partial fulfillment: if your order includes more than one product, you can get part of it.
– Order modification: Your product we don't have, but maybe you like something else? You can choose a different product, with a surcharge for the more expensive product or a partial refund for the cheaper product.
– Cancellation: if you find that none of the above options captivates you, you can decide to cancel your order
3. in case of any inconvenience in the shopping process – contact us! We are the last to leave customers alone. Together we will try to remedy any problem encountered.

VIII. RETURNS AND EXCHANGES

When something is captivating or just doesn’t have chemistry

1. need time to think? We give you as much as 30 days to decide if you want to keep the product.
2. There is, of course, one “but” – the shoes must be absolutely new and unused. Any trace of use will negate the chance to include them back in the sale.
3. Please return the products in their original packaging.
4. Remember to include proof of purchase (receipt, invoice or possibly an email confirming the order).
5. It is also necessary to include a return or exchange form. You will find it in one sheet in your order. Write out either the RETURN page or the EXCHANGE page and send back the products with the confidence that we will know what you need from us.
6. You are free to decide which postal or courier services you will use when sending the package back to us. However, with this option also comes a certain commitment – the cost of sending us the package is on your side.
7. sent? Great. We’ll pick up the package soon, and we have 14 days from receipt to make a decision on your case.
8. if you haven’t heard from us – that’s counterintuitively good news! You can confidently refresh your bank account or check for a new package. However, if the return or exchange is rejected, we are committed to letting you know.
9. if you exchange the product, we will send you a new pair at our expense the first time. However, fit the shoes decently, because any subsequent exchange will be on your side!
11. in case of return, the funds will return to your account by the same way they were paid to us.
12. Psst… If you are not sure about keeping the product, pay through any of the transaction services. Something tells us that such money will come back to you the fastest.
13. oh, and under no circumstances send us anything COD! We will not pay such a package, it will come back to you – it’s a waste of effort.

IX. RECOMMENDATION

Action plan for emergency situations

1. We provide you with the conformity of the goods with the contract and the possibility of claiming shoes you can confidently claim shoes that have clearly failed, for example, losing the sole.
2. To make a claim, pack the damaged noughts in any box, attach the claim form and proof of purchase and send it to our address.
3. Within 14 days after we receive the shipment, you will receive information on the further fate of your shoes.
4. We do not accept complaints by email or phone! This way we can help you and advise you, but the complaint process will start only when we receive your shoes.
5. We will not hide anything from you – as soon as the appraiser finds what he is supposed to find, you will be informed how the further procedure will look like.

6. unfortunately, we will not accept for complaint everything you send us. Here are a few issues that may cause your claim to be rejected:
– Damage due to lack of or improper maintenance: don’t spare your shoes a little care, they will thank you for it in a crisis situation!
– Damage from improper use: do you like to tie your shoes in an unusual way? Circle the laces around the ankle? Great, creativity is a must! But consider that whatever you don't come up with – the eye of our appraiser will recognize whether it could have influenced the indicated damage.
– Mechanical damage: scratches, abrasions… in daily use, anything can happen. We know it and you know it, so let's recognize that it's just the way it is. Damage that occurred due to external factors such as stones, branches or friends at a concert, we do not accept complaints.
– Discoloration resulting from improper maintenance/use/cleaning: a shoe what it is, everyone can see. If it changes color other than from soiling, unfortunately, it has no chance to proceed to the next stage.
– Damage due to natural wear and tear of the shoe: such as at least the sole rubbing off over time, or bends appearing. The material is working and it's no one's fault!
– Motivating complaints about undamaged footwear with abrasions or other foot damage: every shoe is different, just as every foot is different. Although we sell full-priced products, we cannot guarantee that it will be perfect for you. We are sorry when a product purchased from us does our customers harm, but the complaint is about product defects, not size, material or cut fit. If you already feel something is wrong after purchase, just use the return or exchange option!
– Sending us dirty or wet shoes: we won't pick up on any typical dirt from use, but we will definitely send back to the sender shoes that just came back from a walk in the rainy woods.
As with returns and exchanges – in the case of a refund, the money will return to your account via the same route it was paid to us. Whatever you choose, your payment will know the way home.
If you have any questions when it comes to complaints, please contact: info@altercore.pl

X. LEGAL STIPULATIONS

Wise words to conclude

(1) On the issues we have not specified here, of course, the Civil Code and the provisions of the Law on Consumer Rights apply.
(2) According to the new paragraphs (2) and (3) of Article 4 of the Law on Price Information of Goods and Services.
2.Whenever a reduction in the price of a commodity or service is announced, information on the lowest price of that commodity or service that was in effect during the 30-day period prior to the introduction of the reduction shall be made visible in addition to information on the reduced price.
3. If the commodity or service in question is offered for sale for a period of less than 30 days, in addition to the information on the reduced price, information on the lowest price of that commodity, or that service, which was in effect during the period from the date of commencement of offering that commodity or that service for sale until the date of introduction of the reduction shall also be made visible.

3. as promised, we have included below the details for payment by traditional transfer:

PLN:
Holder: AZC SPÓŁKA Z OGRANICZONĄ
ODPOWIEDZIALNOŚCIĄ

Currency: PLN
IBAN: 57109025900000000132699724
Bank SWIFT code: WBKPPLPP
Bank name: Santander Bank Polska S.A.
Bank address: al. Jana Pawła II 17, 00-854

Warszawa
Bank country: Polska

EUR:
Holder: AZC SPÓŁKA Z OGRANICZONĄ
ODPOWIEDZIALNOŚCIĄ

Currency: EUR
IBAN: PL95109025900000000132719701
Bank SWIFT code: WBKPPLPP
Bank name: Santander Bank Polska S.A.
Bank address: al. Jana Pawła II 17, 00-854

Warszawa
Bank country: Polska

USD:
Holder: AZC SPÓŁKA Z OGRANICZONĄ
ODPOWIEDZIALNOŚCIĄ

Currency: USD
IBAN: PL35109025900000000135595570
Bank SWIFT code: WBKPPLPP
Bank name: Santander Bank Polska S.A.

Bank address: al. Jana Pawła II 17, 00-854

Warszawa
Bank country: Polska

3. The regulations are effective from 01.03.2025.
4. We reserve the right to make changes to the regulations, and we assure you that these actions can not affect orders placed before the introduction of changes.